Welcome to AEON Delight

Customer Security Supervisor

  • Negotiate
  • Thanh Khe
  • 20/10/2025

JOB SUMMARY

  • Work location: AEON MALL Thanh Khe
  • Working time: Work in Shift
  • Report to: Site Manager.

WHAT YOU DO

  • Manage and supervise the activities of the customer service and trolley staff
  • Plan training, evaluate work performance and propose process improvements
  • Coordinate with relevant departments to handle feedback, lost items and arising situations
  • Ensure service quality at the information desk, trolley area and customer contact points
  • Make periodic reports on service quality and team performance

WHAT WE REQUIRE

  • College degree or higher in Customer Service, Administration, Tourism, Restaurant – Hotel or related
  •  Have at least 2 years of experience in a similar position, preferably working at a shopping mall, supermarket or hotel
  • Communication skills: Use polite language, gentle gestures, friendly eyes.
  •  Good situation handling and team management skills.
  •  Proficient in office software (Word, Excel, PowerPoint)
  • Priority is given to candidates with good communication skills in English or Japanese

JOB OVERVIEW

  • Expires in:
    20/10/2025
  • Salary range:
    Negotiate
  • Department:
    Customer Service Security
  • Quantity:
    3
  • Work experience:
    2  years experience
  • Working time:
    Work in shift
Apply now

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    remote monitoring services

    satisfaction & perfection

    Along with existing comprehensive FM services, AEON Delight has established a new business model for customers through the Remote Monitoring Service (RMS), which ranges from performance monitoring to  identifying  and addressing problems.
 By leveraging advanced technology, it aims to deliver enhanced efficiency and timely interventions that leading to optimizing manpower and operating cost for Customers

    remote monitoring center (RMC)

    • 24/7 monitoring of warning signals from fire protection systems, electrical systems, HVAC, cooling systems, lighting, etc. in buildings, shopping centers, supermarkets, etc.
    • Report to customers immediately when the issue occures.
    • Monitor and update information until the issue is resolved
    • Periodic reports by week, month, year
    • Recommend and propose solutions to customers.

    AREA TEAM (Rapid Response Team)

    24/7 Handling issue immediately upon notification
    Periodic system checklist service by month, quarter, year
    Other spot work tasks as requested by customers

    CONSTRUCTION RENOVATION SERVICE

    satisfaction & perfection

    We offer comprehensive construction renovation services to fulfill the different needs of our customers. The more added value we provide, the more comfort and satisfaction we bring to customers.

    Construction Project Management

    We establish thorough construction plans and manage all aspects of the renovation project to ensure it stays on schedule and under budget.

    Development for MEP systems and lifecycle

    to ensure efficient and sustainable solutions for a wide range of projects:

    • Design and Planning
    • Installation
    • Maintenance and Upgrades
    • Energy Management

    Renewals and Renovations

    Cooperation with us for CCTV installation means that both the technology and the security guards are provided by a single organization, eliminating the need to manage multiple contractors. This is a more organized, cost-effective strategy.

    Post-Renovation Support

    After completion, we provide ongoing support and maintenance to ensure the longevity and functionality of the upgraded facilities.

    CUSTOMER SERCURITY SERVICE

    CUSTOMER - OUR PRIORITY

    With the professionally trained team, AEON Delight ready to support customers with our dedicated spirit to bringing a comfortable, reliable experience to customers through our comprehensive Customer Security Service.

    Patrol

    Conducting regular patrols to ensure a secure environment.

    Information Counter

    Assisting customers with inquiries and providing valuable information.

    Trolley Management

    Ensuring the efficient handling and availability of trolleys.

    Lost & Found Handling

    Managing lost and found items to reunite them with theirs rightfull owners.

    Wheelchair & Stroller Services

    Providing wheelchairs and strollers to enhance customer convenience.

    SECURITY SERVICE

    SAFETY AND RELIABILTY

    AEON Delight Vietnam provides the state-of-the-art security solutions which are optimized costs, customized facilities management strategies.
    We aim to become the one-stop center for all your security management needs and our top-notch expertise enables your business continuity through modern surveillance systems.

    Security management service with supervision

    Leveraging extensive industry experience, AEON Delight Vietnam specializes at mitigating various threats to protect our clients’ personnel, assets, and reputation. Our comprehensive supervision services include:

    • Comprehensive entrance and exit screening
    • Advanced personal and property security measures
    • Swift and effective emergency rescue operations
    • Emergency management services

    CCTV/ Security 24/7

    Cooperation with us for CCTV installation means that both the technology and the security guards are provided by a single organization, eliminating the need to manage multiple contractors. This is a more organized, cost-effective strategy.

    Sercurity Patrolling Service

    We offer the 24/7 security patrol service for residential communities, construction projects, retail, commercial properties, and parking lots.

    Biometric access control and smart alarm system

    Cooperation with us for CCTV installation means that both the technology and the security guarding are brought to you by a single company, eliminating the need to manage multiple contractors. This is a more coordinated and cost-effective approach.

    FACILITY

    INTEGRATED AND COMPREHENSIVE OPERATION, ELIMINATION OF RISK

    AEON Delight Vietnam has meticulous and comprehensive solutions to assist customers with general facility services, corrective and preventative maintenance, as well as periodically checks:: electrical systems and HVAC, fire protection, wastewater treatment systems, air conditioning, etc… From simple repairs to complex technical assistance, we can meet your everyday needs through a range of services that increase efficiency and reduce time and costs.
We can tailor flexible and cost-effective solutions that include:

    Equipment operation management

    We continue to support our customers by providing operations planning and optimization, as well as engineering in conjunction with recurrent maintenance work, to ensure that the operational plans in the lead-up to start-up operate as smoothly as possible.

    24/7 Services

    With the in-depth experienced technical team, we are confident in providing a 24/7 service that swiftly responds to clients’ requirements and immediately handles technical issues.

    Maintenance, inspection and repair of equipment

    Optimize operations and minimize unplanned equipment downtime. We recognize the strategic relevance of maintenance and can assist you in driving performance, usability, and interoperability by ensuring the long-term viability and reliability of your equipment. We can develop and deliver a maintenance package that meets your strategic objectives and budget, including premium, full-service maintenance, in-house team support, and multivendor equipment and software.

    Consultancy

    We offer comprehensive solutions to enhance our customers’ business performance by:

    • Improving operational processes
    • Reducing organizational costs
    • Maximizing technological opportunities

    Cleaning

    Tailored solutions, comprehensive quality

    At Aeon Delight Vietnam, we recognize the necessity of maintaining a clean and tidy atmosphere on a regular basis. We provide complete cleaning services adapted to the unique demands of our clients across industries:

    • Routine Daily Cleaning: conduct thorough cleaning every day, covering common areas, restrooms, workspaces, and high-traffic zones to ensure a spotless environment


    • Scheduled Deep Cleaning: maintain hygienic standards by focusing on areas that need extra attention


    • Industry-Specific Cleaning: understand the unique cleaning requirements of different sectors, whether it’s healthcare, hospitality, manufacturing, or retail

    • Post-Construction Cleaning: offer meticulous cleaning services to ensure your newly completed space is spotless and safe

    Our services are designed to maintain the highest levels of hygiene and safety.

    • Advanced Cleaning Techniques: utilize cutting-edge technology and methods to deliver thorough and effective sanitation


    • Compliance with Regulations: adhere to industry-specific health and safety regulations to ensure compliance and peace of mind for our clients.


    • Use of Eco-Friendly Products: cleaning solutions are environmentally friendly, ensuring a safe and healthy atmosphere for everyone.


    • Experienced Cleaning Team: Our experienced cleaners are equipped with the necessary tools and expertise to deliver high-quality service with attention to detail