Customer Security Services

When a customer needs assistance at large shopping centers, we always lend a helping
hand with a smile and hospitality to help create a comfortable experience for customers.

Service menu

Service menu


Customer assistance

Patrol of the facility

Proposals on new approach for facility “safety and security”

AEON Delight Vietnam aims to supply service that not only offer safety and security, but also facilities where customers enjoy spending time in comfort. Customer Security is responsible for managing the general information counter for customers as well as other operations to ensure their comfort, such as managing the lost and found, arranging the shopping carts, and working with related departments to maintain optimal temperatures.

Specialized staff trained in high-level customer service

Vietnamese supervisors are dispatched to Japan to receive training on Japanese-standard customer service. The training is conducted at a special training facility using images and videos. The knowledge and skills acquired there are being passed on to the local staff in Vietnam to provide high quality service to our customers.

Smart Consultants navigate the sales floor

Staff trained in Japanese-standard customer service patrol the shopping centers as Smart Consultants. They act in good faith to offer various information throughout the facility, such as guidance to customers looking for a certain section, explanations and assistance when riding escalators, and catch the needs of customers who require support.